All our products come with a full technical service, over the telephone, via fax and the internet, provided by a team of experts dedicated exclusively to handling the Customer. Training courses are also held both at our premises and at the Customer’s site. We also provide a remote maintenance service that enables us to interact directly with the Customer’s computers and machines, via a modem, in order to check the status, solve any problems in real time and install updates. We communicate with our Customers through our site, informing them about our new products, our presence at fairs and open houses and allowing them to download software updates and profile archives.
GENERAL CONTACTS
For questions about software maintenance, training, services, licenses and invoices or elusoft in general, please write to us at verwaltung@elusoft.com For urgent requests, feel free to call us under +49 7157 526 65 00.
SUPPORT
If you have any problems with your software solution, you can contact support@elusoft.com directly. Our application engineers will get back to you promptly. For urgent matters, you can also reach us by telephone on +49 7157 526 65 65
OFFICE HOURS
Monday through Thursday: 8:00 - 12:00 13:00 - 17:30 Friday: 8:00 - 12:00 12:30 - 14:30
